All orders will be dispatched within 1-2 days of receiving full payment.
If an item is not available due to stock shortages we will offer a full refund or where possible an alternative product.
All orders will be dispatched using Royal Mail Recorded Delivery, Parcel Force or UPS and you will be advised by email once your order has been dispatched and a tracking number will be provided.
Please note: goods cannot be collected from our premises.
Some products include delivery (Free P & P) to a UK Mainland address but additional delivery services may be available; please contact customer services for further information. There may also be exceptions which will be clearly shown. Z Frame will not be held responsible for any additional costs incurred through incorrect delivery addresses being provided, as these items may need to be re-delivered.
Z Frame is so confident in our strong and durable Ripstop suitcases, we offer a 10 year manufacturer's guarantee; the time period of the guarantee will be different for each product. Z Frame will provide 10 year guarantee on most purchases, unless stated otherwise.
If your item is faulty or develops a fault within the time period stated under Warranties & Guarantees. Please contact us in advance regarding our returns procedure as refunds cannot be processed without the correct information being provided.
Reasonable care must be taken to ensure the returned goods are not damaged in transit and proof of postage must be obtained.
In the event that we cannot provide an exact replacement, a similar product will be offered. If we cannot provide an exact or similar replacement, a full refund will be offered.
Any damages from day to day wear and tear are not covered by this guarantee.
If an item is not available due to stock shortages we will offer a full refund or an alternative product.
If an alternative product is purchased but you decide you wish to return it, we will pay reasonable costs of returning the product.