Terms & Conditions

All prices include VAT at the current rate.
We accept payment via Paypal, Credit and Debit cards - please contact our customer support for payment details.

Some products include delivery (Free P & P) to a UK Mainland address but additional delivery services may be available; please contact customer services for further information. There may also be exceptions which will be clearly shown. Z Frame will not be held responsible for any additional costs incurred through incorrect delivery addresses being provided, as these items may need to be re-delivered.

All orders will be dispatched within 1-2 days of receiving full payment.
If an item is not available due to stock shortages we will offer a full refund or where possible an alternative product.

All orders will be dispatched using Royal Mail Recorded Delivery, Parcel Force or UPS and you will be advised by email once your order has been dispatched and a tracking number will be provided.

Warranties & Guarantees

Z Frame is so confident in our strong and durable Ripstop suitcases, we offer a 10 year manufacturer's guarantee; the time period of the guarantee will be different for each product. Z Frame will provide 10 year guarantee on most purchases, unless stated otherwise.

Faulty Goods

If your item is faulty or develops a fault within the time period stated under Warranties & Guarantees, we will pay reasonable costs for the goods to be returned. Please contact us in advance regarding our returns procedure as refunds cannot be processed without the correct information being provided.

Reasonable care must be taken to ensure the returned goods are not damaged in transit and proof of postage must be obtained.

In the event that we cannot provide an exact replacement, a similar product will be offered. If we cannot provide an exact or similar replacement, a full refund will be offered. Any damages from day to day wear and tear are not covered by this guarantee.If an item is not available due to stock shortages we will offer a full refund or an alternative product.

Cancellation

Any order can be cancelled within 14 working days after delivery of the product or before an order has been dispatched, or before an order has been delivered.

A refund will only be provided if reasonable care has been taken to ensure we receive the returned item.

Cancellations must be communicated in writing via the email address, a phone call is not sufficient.

Effective date of cancellation is the date the customer gives notice of cancellation.

All costs to return the product are to be paid by the buyer.

Reasonable care must be taken to ensure the returned goods are not damaged in transit and proof of postage must be obtained.

Feedback

Z Frame prides itself on providing excellent customer service. In the unlikely event that you are not happy with your purchase please do not hesitate to contact our customer services team on 0161 934 2240 or via email.